Find all the information about billing, subscriptions, refunds, and content moderation
Billing & Payment Issues
At the moment, Sparkles accepts cryptocurrency payments only (BTC, ETH, USDT and others).
Credit and debit card payments will be introduced soon to make it easier for everyone.
If you have any billing questions or issues, please contact us at support@sparkles-app.com and our team will assist you quickly.
Subscription Management
You can manage your subscription directly from your Sparkles account settings:
• Upgrade or downgrade your plan
• Cancel your subscription at any time
Once cancelled, you will keep your benefits until the end of your billing cycle.
Refund Policy
Purchases on Sparkles are generally non-refundable.
However, refunds may be granted on a case-by-case basis, for example if:
• A technical issue prevented you from accessing the service
• You were charged by mistake or experienced duplicate billing
• You faced an exceptional situation and contacted us promptly
To request a refund, please write to support@sparkles-app.com with all details of your case.
Our team will review and decide individually.
Complaints & Appeals
If you wish to file a complaint or appeal a moderation decision, please contact support@sparkles-app.com.
We will:
• Review all complaints within 7 business days
• Consider appeals against content removals or account actions
• Escalate disputes if necessary to ensure a fair outcome
Response Times
General support: 24-48 hours
Complaints & appeals: within 7 business days
Frequently Asked Questions
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